Cancellation Policy

for consumers – Vitalink ATLS Education GmbH – pursuant to § 312g BGB in conjunction with Art. 246a EGBGB

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (except for additional costs arising from choosing a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract.

For this refund, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged fees for this refund.

If you have requested that the service begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of services already provided up to the point at which you inform us of the exercise of the right of withdrawal, compared to the total scope of services provided for in the contract.

Early Expiry of the Right of Withdrawal

The right of withdrawal expires for contracts for the provision of services when we have fully performed the service and only began execution of the service after you gave your express consent and simultaneously confirmed your knowledge that you will lose your right of withdrawal upon complete performance of the contract by us.

For digital content not delivered on a tangible medium, the right of withdrawal expires when we have begun executing the contract after you expressly consented to us beginning execution before the expiry of the withdrawal period and confirmed your knowledge that you lose your right of withdrawal through your consent.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)